Service Fees and Policies
The Box Office fees and service charges are dependent on where the performance is taking place. The following fees and charges are included in the advertised ticket price:
- Capital improvement fee (Playhouse venue only): $2.00* per ticket
- Service charge (Playhouse venue only): $2.00* per ticket
- Outside venue fee: $3.50* per ticket
- Orders delivered by Canada Post are subject to a $4.00* delivery fee.
Any performance cancelled either by the Playhouse, its clients, or artists, will be eligible for a full refund. Otherwise, we will be happy to exchange your tickets for an account balance (less $4*) prior to the performance in the event that you are unable to attend (this must take place at least 2 hours before the performance). We cannot exchange tickets for a performance which has already taken place.
Children under two (2) years old ARE PERMITTED to attend at no cost if they are to be seated on the lap of another patron and therefore do not require their own seat.
Children two (2) years old and over REQUIRE A TICKET and seating assignment, even if they will not be using their seat (sitting on the lap of another patron).
For a complete copy of the policy, please contact our Box Office at 506-458-8344 or our Patron Services Manager at 506-459-6217.
*All fees and service charges subject to 15% HST.