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Service Fees and Policies

Can I go into the theatre/auditorium to pick my seats when I visit the box office?
Unfortunately, due to safety reasons we are not able to let unescorted patrons into the auditorium.

When purchasing tickets online, can I pick which seat I want?
Yes. Please visit tickets.theplayhouse.ca

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Unless otherwise noted, no still photography (including digital), video or audio recording is allowed during any performance.

The Box Office fees and service charges are dependent on where the performance is taking place. These fees and charges are included in the advertised ticket price.

Capital improvement fee (Playhouse venue only): $2.00* per ticket
Service charge (Playhouse venue only): $1.50* per ticket
Outside venue fee: $3.50* per ticket
Orders delivered by Canada Post are subject to a $4.00* delivery fee.

*All fees and service charges subject to 15% HST.

Any performance cancelled either by the Playhouse, its clients, or artists, will be eligible for a full refund. Otherwise, we will be happy to exchange your tickets for an account balance (less $4) prior to the performance in the event that you are unable to attend. (This must take place at least 2 hours before the performance.) We cannot exchange tickets for a performance which has already taken place.

For general audience performances, children under the age of two (2) years old are NOT PERMITTED to attend.

For young audience performances (shows specifically programmed as children’s shows, such as those in our Kidstage Series), children under two (2) ARE PERMITTED to attend and may attend at no cost if they are to be seated in the lap of another patron and therefore do not require their own seat.

For young audience performances, children two (2) years old and over REQUIRE A TICKET and seating assignment, even if they will not be using their seat (sitting on the lap of another patron). Student pricing will apply even when the child is too young to attend school.

For a complete copy of the policy, you can contact our administration office at 458-8345 or our Patron Services Manager at 459-6217.