Ticketing Agent
(part-time casual)
Reporting to the Ticketing Operations Manager, the Ticketing Agent is responsible for the day to day selling of tickets and maintaining a high level of customer service. Although they report to the Ticketing Operations Manager, their day-to-day work is supervised by the Assistant Ticketing Operations Manager or the Ticketing Supervisor.
Duties and Responsibilities:
- Follow prescribed procedures to opening and closing the box office including but not limited to: preparing cash floats, reconciling end of day reports and end of day deposits;
- Deliver accurate sales and distribution of tickets;
- Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;
- Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;
- Maintain awareness of performances, services, promotions and events;
- Maintain a working knowledge of ticketing software and upgrades;
- Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;
- Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;
- Communicate effectively with Ticketing Operations Manager, Assistant Ticketing Operations Manager and Ticketing Supervisor; and
- Other duties as may be prescribed by the Ticketing Operations Manager.
Core Competencies:
- Proficient computer skills
- Previous money handling experience
- Strong customer service skills
- Excellent communication skills
- Detail orientated
- Scheduling flexibility: available for day, evening and weekend shifts
- Bilingualism (French/English) is an asset
Apply by email correspondence to:
Melissa Cameron, Ticketing Operations Manager
melissa@theplayhouse.ca
Deadline for applications is August 17.