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Employment Opportunity: Ticketing Agent

Ticketing Agent

(part-time casual)

Reporting to the Ticketing Operations Manager, the Ticketing Agent is responsible for the day to day selling of tickets and maintaining a high level of customer service. Although they report to the Ticketing Operations Manager, their day-to-day work is supervised by the Assistant Ticketing Operations Manager or the Ticketing Supervisor.

Duties and Responsibilities:

  • Follow prescribed procedures to opening and closing the box office including but not limited to: preparing cash floats, reconciling end of day reports and end of day deposits;
  • Deliver accurate sales and distribution of tickets;
  • Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;
  • Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;
  • Maintain awareness of performances, services, promotions and events;
  • Maintain a working knowledge of ticketing software and upgrades;
  • Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;
  • Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;
  • Communicate effectively with Ticketing Operations Manager, Assistant Ticketing Operations Manager and Ticketing Supervisor; and
  • Other duties as may be prescribed by the Ticketing Operations Manager.

Core Competencies:

  • Proficient computer skills
  • Previous money handling experience
  • Strong customer service skills
  • Excellent communication skills
  • Detail orientated
  • Scheduling flexibility: available for day, evening and weekend shifts
  • Bilingualism (French/English) is an asset

Apply by email correspondence to:

Melissa Cameron, Ticketing Operations Manager 

Deadline for applications is August 17.


Apply by email correspondence by August 17 to:

Melissa Cameron
Ticketing Operations Manager